Talking about cleaning ladies, Katie, over the Christmas period we were flying to visit our daughter. Everything was chaotic at the airport, with hardly a human employee in sight.

I asked a lady in uniform if she could help me. She was so wonderful.

As we were about to leave when I asked her what her job was.

"Oh I'm just a cleaner."

I took her hand and assured her that none of us would survive without cleaners and that her job was not JUST a cleaner. I wanted to supply her with a few tips on what she might say next time, but she was called away. I didn't even get her name. I would have reported her good deed to the authorities. We need to act when the opportunity arises.