RC, we so are!
I bought a pair of joggers (what we Aussies call them...runners?). I'd bought the same brand two years previously and they were great.
When they arrived they were a horrid apricot colour, thin both in the uppers and soles.
I returned them the same day, and waited weeks to hear back from them.
My 'complaints' were filed under: Change of Mind, category, which it wasn't. The shoes were inferior and the wrong colour.
This meant my money is now in their bank and I can order yet another inferior pair. That is not fair.
We have to stand up to these bullies. We have to CARE enough as a society to find our way.
Imagine this practice, yours and mine, being replicated over and over again. Money mounts up, sadly not in our bank accounts.