Is it reasonable to expect therapists to recall unique crises.
Answer: How can she provide therapy if she doesn't?
Besides, surely she takes notes, and surely she consults these notes before yet another call to Marlene?
For reference, a friend of mine has CLL. Skin cancers are part of the condition for some, and so in his case.
Despite his specialist sending notes of every appointment to his GP and skin specialist, the SS had to be told by the patient that he had CLL.
Not sure if Mary is best for Marlene, to be honest.